PAIR Lounge User Agreement & Privacy Policy

Effective Date: May 28, 2025
Compliant with UAE Federal Decree-Law No. 45 of 2021 (PDPL) and UAE Digital Regulations

1. Definitions and Interpretations
For the purposes of this Agreement, the following terms shall have the meanings set forth below. These definitions are legally binding and shall be interpreted in accordance with the laws of the United Arab Emirates.
1.1 Operator
Refers to PAIR RESTAURANTS MANAGEMENT L.L.C, a limited liability company duly incorporated and existing under the laws of the United Arab Emirates, with:

• Commercial License Number: 1164342
• Registered Address: Emirates Towers Hotel Tower, Shop L4008, Sheikh Zayed Road, Trade Center Second, Dubai, United Arab Emirates
• Tax Registration Number: [Insert if applicable]
• Primary Contact: info@pairstores.com | +971 58 222 6947

The Operator is the exclusive provider and administrator of all digital services covered under this Agreement.
1.2 User
Means any:

• Natural person (individual) aged 21 years or older (or meeting UAE legal majority requirements), or
• Legal entity (corporation, partnership, or other recognized business organization),

that accesses, interacts with, or utilizes any of PAIR Lounge's digital services, whether as:

• A registered account holder
• A guest visitor
• An authorized representative of a business entity

This includes all employees, agents, or third parties acting on behalf of the User.
1.3 Services
Encompasses all digital platforms, tools, and functionalities provided by the Operator, including but not limited to:
1.4 Personal Data
Defined in alignment with UAE Federal Decree-Law No. 45 of 2021 (PDPL) as any information relating to an identified or identifiable natural person ("Data Subject"), including:
Core Identifiers

• Full legal name
• Contact details (verified email address, mobile number)
• Government-issued ID numbers (where required for premium services)
• Accurate date of birth (for age-restricted services)

Extended Data Points

• Residential/business address (for delivery/concierge services)
• Payment information (processed through PCI-DSS compliant gateways)
• Service preferences and usage patterns
• Device identifiers (IP addresses, cookies when not anonymized)

Special Categories

• Biometric data (if collected for VIP access control)
• Health-related information (for special accommodations)

Note: Personal Data excludes anonymized or aggregated information that cannot reasonably identify an individual.
1.5 Additional Definitions

• Agreement: This comprehensive User Agreement and all incorporated policies
• Platform: The integrated digital ecosystem comprising websites, apps, and communication channels
• Content: All text, graphics, logos, and multimedia elements owned or licensed by the Operator
• Force Majeure: Events beyond reasonable control including UAE government actions, telecom outages, or natural disasters

Interpretation Principles

• References to "including" shall mean "including without limitation"
• UAE Arabic language version shall prevail in case of discrepancies
• Headings are for convenience only and do not affect interpretation

2. Acceptance of Terms and Conditions
By accessing or using any of PAIR Lounge's digital services, including but not limited to:

• Official website (pairstores.com)
• Online booking forms and reservation systems
• WhatsApp, Telegram, or other approved messaging platforms
• Mobile applications (if applicable)

You ("User") expressly agree to be legally bound by the following terms:
2.1 Voluntary Provision of Personal Data

• Users acknowledge and agree that all personal information provided is submitted voluntarily and at their own discretion
• PAIR Lounge does not currently require mandatory phone number or email verification for basic service access
• Users are solely responsible for ensuring all submitted data is:
• Accurate and complete
• Kept up-to-date
• Not misleading or fraudulent

2.2 Explicit Consent Mechanism
Prior to completing any transaction or service request, Users must:

1. Actively check a mandatory confirmation box containing the exact wording:
2. "I hereby agree to the PAIR Lounge Privacy Policy and Personal Data Processing Terms"
3. Understand that:

• This action constitutes electronic consent under UAE Federal Decree-Law No. 45 of 2021 (PDPL)
• Consent may be withdrawn at any time by formal written request
• Withdrawal of consent may limit or prevent access to certain services

2.3 Account Management Policy
Users specifically acknowledge that:

• The platform interface does not currently support self-service account deletion
• To request account termination or data erasure, Users must:

1. Submit a formal written request to info@pairstores.com
2. Include the subject line: "Account Deletion Request"
3. Provide sufficient identifying information for verification

• PAIR Lounge will:
• Process valid requests within 30 calendar days
• Confirm completion via the User's registered email
• Retain certain transaction records as required by UAE commercial laws

2.4 Continued Use as Acceptance

• Subsequent use of PAIR Lounge services after any policy modification constitutes:
• Acceptance of revised terms
• Affirmation of continued consent to data processing
• Users who disagree with any terms must immediately cease all platform usage

2.5 Age Confirmation
By accepting these terms, Users affirm that they:

• Are at least 21 years of age (or UAE legal majority)
• Possess full legal capacity to enter binding agreements
• Understand that misrepresentation of age constitutes a material breach

3. User Obligations and Prohibited Conduct
Users of PAIR Lounge's digital services are required to adhere to the following obligations and restrictions. Failure to comply may result in suspension or termination of access, and legal action where applicable under UAE law.
3.1 Prohibited Activities
Users are strictly prohibited from engaging in the following activities:

• Unlawful and Fraudulent Conduct:
• Engaging in any activity that violates UAE federal laws, including but not limited to cybercrime (Federal Decree-Law No. 34 of 2021), fraud, money laundering, or defamation.
• Misrepresenting identity, falsifying information, or impersonating others.
• Attempting unauthorized access to systems, data breaches, or any form of hacking.
• Harmful and Abusive Behavior:
• Distributing viruses, malware, or any malicious software.
• Spamming and phishing.

3.2 Confidentiality and Intellectual Property

• Users must respect the confidentiality of any proprietary or sensitive information encountered while using PAIR Lounge’s services.
• Unauthorized reproduction, distribution, or modification of PAIR Lounge’s intellectual property (including logos, branding, and digital content) is strictly prohibited and may result in legal action under UAE intellectual property laws.

3.3 Compliance with Platform Policies

• Users must follow all guidelines provided within PAIR Lounge’s digital platforms, including booking terms, event rules, and communication protocols.
• Any attempt to manipulate, exploit, or disrupt platform functionality (e.g., automated bots, fake bookings) is forbidden.

3.4 Consequences of Violations

• First Offense: Warning and temporary suspension of account access.
• Repeat Violations: Permanent ban from all services and potential reporting to UAE authorities if illegal activity is involved.
• Legal Action: PAIR Lounge reserves the right to pursue civil or criminal penalties for severe breaches, including fraud, data theft, or financial harm.

By using PAIR Lounge’s services, Users acknowledge and agree to these obligations. The Operator reserves the right to update these terms as needed to comply with UAE regulations.
 
4. Data Processing and Protection Policy
4.1 Data Collection Framework
PAIR Lounge collects and processes personal data in strict compliance with UAE Federal Decree-Law No. 45 of 2021 (PDPL). Our data collection practices are designed to ensure both regulatory compliance and optimal service delivery.
Mandatory Data Collection:

• Email Address: Serves as primary account identifier and communication channel
• Mobile Number: Required for authentication and service notifications (UAE format +971XXXXXXXXX)
• Date of Birth: Essential for age verification (minimum 21 years for alcohol services)

Optional Data Collection:

• Full Name: Enables personalized service and billing documentation
• Physical Address: Facilitates delivery services and location-based offers
• Payment Information: Processed through PCI-DSS compliant payment gateways
• Preferences: Service preferences and special requirements

4.2 Purpose Specification
All data processing activities serve specific, lawful purposes:
Primary Purposes:

• Service fulfillment (reservations, event management)
• Customer relationship management
• Payment processing and accounting
• Age verification and legal compliance

Secondary Purposes:

• Service improvement and development
• Marketing communications (strictly opt-in)
• Security and fraud prevention
• Regulatory reporting

4.3 Data Processing Principles
We adhere to the following core principles:

• Lawfulness: All processing has valid legal basis
• Fairness: Transparent data practices
• Purpose Limitation: Data collected for specified purposes only
• Data Minimization: Only necessary data collected
• Accuracy: Regular data validation processes
• Storage Limitation: Defined retention periods
• Confidentiality: Robust security measures
• Accountability: Regular compliance audits

4.4 Data Retention Protocol
Standard Retention Periods:

• Active customer data: 3 years from last interaction
• Financial records: 7 years (UAE commercial law requirement)
• Marketing consents: 2 years from last opt-in confirmation

Data Disposal:

• Secure deletion methods
• Regular data hygiene reviews
• Archived data encryption

4.5 Security Measures
Technical Safeguards:

• AES-256 encryption for data at rest
• TLS 1.3 encryption for data in transit
• Multi-factor authentication for system access
• Regular penetration testing

Organizational Safeguards:

• Strict access controls
• Employee confidentiality agreements
• Data protection training programs
• Incident response protocols

4.6 Data Transfers
Cross-Border Transfers:

• Only to jurisdictions with adequate protection
• PDPL Article 17 compliance
• Standard Contractual Clauses where applicable
• Explicit user consent for non-essential transfers

Third-Party Processors:

• Rigorous vendor assessments
• Contractual data protection obligations
• Regular compliance monitoring

4.7 User Rights
In accordance with PDPL, users may:

• Access their personal data
• Request correction of inaccurate data
• Withdraw consent (where applicable)
• Request data deletion (subject to legal requirements)
• Object to certain processing activities
• Lodge complaints with the UAE Data Office

 
5. Operator's Responsibilities and Service Commitments
5.1 Service Provision Obligations
PAIR RESTAURANTS MANAGEMENT L.L.C ("the Operator") commits to:
5.1.1 System Availability

• Maintain 99.5% uptime for core booking systems during business hours (4:00 PM - 2:00 AM GST)
• Implement redundant systems for critical infrastructure
• Provide advance notice (minimum 48 hours) for scheduled maintenance
• Exclusions apply for force majeure events including:
• UAE government-mandated restrictions
• Telecommunications infrastructure failures
• Natural disasters or civil emergencies

5.1.2 Service Quality Standards

• Ensure real-time synchronization across all booking channels
• Maintain response times under 2 minutes for chat support during operating hours
• Provide multilingual support (English/Arabic minimum)
• Implement continuous service monitoring with automated alerts

5.2 Data Protection Compliance
5.2.1 Lawful Processing Framework

• Conduct Data Protection Impact Assessments for new processing activities
• Maintain publicly-accessible Data Processing Register
• Appoint a designated Data Protection Officer (DPO@pairstores.com)
• Implement Privacy by Design principles for all new systems

5.2.2 Transparency Measures

• Provide layered privacy notices at all data collection points
• Maintain clear data flow mapping documentation
• Conduct annual third-party compliance audits
• Publish annual transparency report

5.3 Data Subject Request Management
5.3.1 Request Handling Protocol

• Establish dedicated request portal (requests.pairstores.com)
• Implement three-tier verification process for identity confirmation
• Maintain automated request tracking with audit trail
• Provide request status updates every 72 hours

5.3.2 Response Timelines

• Data Access Requests: 10 business days maximum
• Deletion Requests: 14 business days (including backup systems)
• Correction Requests: 7 business days
• Complaint Resolution: 5 business days for initial response

5.4 Security Commitments
5.4.1 Protection Measures

• Annual penetration testing by CREST-certified providers
• Real-time threat monitoring through SIEM solutions
• Mandatory encryption for all personal data
• Quarterly security awareness training for staff

5.4.2 Breach Notification

• Notify UAE Data Office within 72 hours of confirmed breach
• Inform affected users within 96 hours when required
• Maintain incident response playbooks for various scenarios

5.5 Continuous Improvement
5.5.1 Review Cycles

• Quarterly policy reviews by legal team
• Biannual staff training updates
• Annual third-party compliance certifications

5.5.2 User Feedback Integration

• Public comment periods for policy changes
• Regular user experience testing
• Transparent changelog for all policy updates

5.6 Accountability Mechanisms
5.6.1 Documentation

• Maintain comprehensive processing records
• Document all data sharing agreements
• Retain audit trails for 7 years

5.6.2 Compliance Verification

• Regular internal audits
• External certification pursuits (ISO 27001, etc.)
• Cooperation with regulatory inspections

5.7 Limitation of Liability
While the Operator commits to these standards, liability is limited to:

• Direct damages caused by provable negligence
• Maximum of AED 5,000 per incident
• Exclusions apply for:
• User misconduct
• Third-party failures
• Force majeure events

Enforcement & Verification:
This section constitutes binding obligations under UAE law. Compliance is monitored by our Data Protection Officer and verified through:

• Monthly compliance reports to management
• Quarterly presentations to the Board
• Annual independent audits

6. Prohibited Activities and Enforcement Policy
6.1 Comprehensive List of Prohibited Conduct
PAIR Lounge strictly prohibits the following activities on all digital platforms and services:
6.1.1 Unauthorized Communications

• Sending unsolicited bulk messages (spam) via booking forms or messaging services
• Initiating phishing attempts to harvest user credentials
• Distributing malware, ransomware, or other harmful software
• Engaging in SMS bombing or other forms of communication abuse

6.1.2 System Exploitation

• Reverse-engineering of platform APIs, apps, or website code
• Web scraping or automated data extraction without written consent
• Brute force attacks or credential stuffing attempts
• Any activity that may compromise system integrity or performance

6.1.3 Identity and Representation Violations

• Impersonating PAIR Lounge staff or representatives
• Creating false affiliations with the business
• Using trademarked logos or branding without authorization
• Operating fake social media accounts claiming association

6.2 Technical Restrictions
6.2.1 Automated Access Limitations

• No bots, crawlers, or scrapers without prior approval
• Maximum of 60 API requests per minute from single IP
• Prohibition on automated booking tools

6.2.2 Security Boundaries

• No unauthorized access attempts to backend systems
• Prohibition on vulnerability testing without permission
• Ban on dark pattern implementation

6.3 Commercial Restrictions
6.2.1 Unauthorized Commercial Use

• Reselling of reservations or services
• Unauthorized promotional activities on our platforms
• Affiliate marketing without partnership agreement

6.4 Enforcement Framework
6.4.1 Detection Systems

• AI-powered anomaly detection
• Rate limiting and CAPTCHA systems
• Behavior pattern analysis

6.4.2 Violation Consequences

• Immediate account suspension
• IP address blocking
• Legal action under UAE Cybercrime Law
• Financial penalties up to AED 50,000

7. Intellectual Property Rights and Protection
7.1 Definition of Protected Assets
PAIR RESTAURANTS MANAGEMENT L.L.C maintains exclusive ownership and control over all intellectual property assets, including but not limited to:
7.1.1 Branding Elements

• Registered trademarks (UAE Trademark Office registration numbers)
• Service marks and trade dress
• Logo variations (primary, secondary, and monochrome versions)
• Slogans and taglines

7.1.2 Digital Content

• Website architecture and UI/UX designs
• Mobile application interfaces
• Multimedia content (photography, videography)
• Menu designs and culinary concepts

7.1.3 Proprietary Systems

• Reservation management software
• Customer relationship management databases
• Internal operational protocols

7.2 Usage Restrictions
7.2.1 Expressly Prohibited Actions

• Reproduction or modification of visual assets
• Unauthorized merchandising
• Metadata scraping or extraction
• Creating derivative works
• Registering similar trademarks

7.3 Permitted Uses
7.3.1 Authorized Circumstances

• Press coverage with proper attribution
• Partner marketing with signed agreements
• User-generated content sharing through approved channels

7.4 Legal Framework
7.4.1 Governing Legislation

• UAE Federal Law No. 38 of 2021 on Copyrights
• UAE Federal Law No. 36 of 2021 on Trademarks
• GCC Trademark Law provisions

7.5 Enforcement Protocol
7.5.1 Monitoring Systems

• Digital watermarking technology
• Image recognition software
• Marketplace surveillance

7.5.2 Legal Remedies

• Cease and desist notices
• DMCA takedown requests
• Civil litigation (minimum AED 50,000 damages)
• Criminal complaints for commercial-scale infringement

7.6 User-Generated Content
7.6.1 License Grant
Users grant PAIR Lounge:

• Non-exclusive, royalty-free license
• Worldwide distribution rights
• Right to modify for platform optimization

7.7 Reporting Infringements
Submit notices to:
legal@pairstores.com containing:

• Identification of copyrighted work
• Location of infringing material
• Contact information
• Statement of good faith belief

7.8 Counter-Notice Procedure
Alleged infringers may submit:

• Identification of removed content
• Statement under penalty of perjury
• Consent to UAE jurisdiction

7.9 Penalty Structure
7.9.1 Civil Penalties

• AED 100,000 minimum for commercial infringement
• Actual damages plus profits calculation
• Statutory damages option

7.9.2 Criminal Penalties

• Referral to Dubai Public Prosecution
• Potential imprisonment up to 2 years
• Confiscation of infringing materials

7.10 International Protection
The Operator maintains:

• WIPO international trademark registrations
• Madrid System protections
• Customs recordation with UAE authorities

 
8. Liability Limitations and Risk Allocation
8.1 Scope of Limited Liability
PAIR RESTAURANTS MANAGEMENT L.L.C ("the Operator") shall not be held legally or financially responsible for:
8.1.1 Third-Party Service Providers

• Payment gateway processors (Network International, etc.)
• Telecommunications providers (du, Etisalat)
• Cloud service infrastructure (Microsoft Azure)
• Delivery and logistics partners
• Messaging platform operators (WhatsApp, Telegram)

8.1.2 Consequential Damages

• Lost revenue or business opportunities
• Reputational harm
• Data breach impacts (where not caused by Operator negligence)
• Opportunity costs
• Emotional distress

8.1.3 Service Interruptions

• Scheduled maintenance downtime
• Force majeure events including:
• Government-ordered restrictions
• Utility failures
• Natural disasters
• Civil unrest
• Third-party API failures
• Cyber attacks not preventable by reasonable measures

8.2 Liability Cap Structure
8.2.1 Financial Limitations

• Maximum aggregate liability per calendar year: AED 5,000
• Per incident cap: AED 2,000
• Exclusions apply for willful misconduct

8.3 User Assumption of Risk
By using our services, users acknowledge and accept:
8.3.1 Technical Risks

• Potential system vulnerabilities
• Data transmission interceptions
• Mobile platform inconsistencies

8.3.2 Operational Risks

• Service modifications without notice
• Vendor substitution
• Menu/item availability fluctuations

8.4 Warranty Disclaimers
8.4.1 Express Disclaimers

• No warranty of uninterrupted service
• No guarantee of specific results
• As-is, as-available basis only

8.5 Jurisdictional Variations
8.5.1 UAE Law Application

• Local consumer protection laws apply
• Dubai Tourism regulations govern hospitality services
• DIFC provisions may apply for financial services

8.6 Insurance Coverage Disclosure
The Operator maintains:

• Professional liability insurance (AED 5 million)
• Cyber insurance coverage
• General commercial liability policy

8.7 Exception Circumstances
Limitations shall not apply for:

• Death or personal injury caused by negligence
• Fraudulent misrepresentation
• Statutory consumer rights violations

8.8 Dispute Resolution Protocol
8.8.1 Mandatory Steps

• Good faith negotiation period (30 days)
• Mediation through Dubai Courts Centre
• Final arbitration under DIFC-LCIA Rules

8.9 User Indemnification
Users agree to indemnify the Operator for:

• Third-party claims arising from user misconduct
• Legal costs related to user violations
• Regulatory penalties caused by user actions

8.10 Risk Mitigation Recommendations
Users should:

• Maintain independent backups
• Verify transactions independently
• Implement personal cybersecurity measures
• Obtain appropriate insurance coverage

This limitation of liability survives termination of service and remains in full force and effect regardless of the failure of any other provisions of this Agreement. Any claims must be filed within 6 months of the incident occurrence.
 
9. Dispute Resolution Framework
9.1 Governing Law and Jurisdiction
All disputes arising from or relating to this Agreement shall be:

• Interpreted under UAE federal laws
• Subject to the exclusive jurisdiction of Dubai courts
• Enforced in accordance with UAE judicial procedures

9.2 Mandatory Pre-Litigation Process
9.2.1 Good Faith Negotiation Period

• Parties must initiate formal negotiations within 14 days of dispute arising
• Minimum 30-day negotiation period required
• Senior management representatives must participate

9.2.2 Mediation Protocol
If negotiation fails:

• Parties shall engage Dubai Courts Mediation Center
• 60-day mediation timeline applies
• Costs shared equally unless otherwise agreed

9.3 Litigation Process
9.3.1 Court Jurisdiction

• First instance: Dubai Court of First Instance
• Appeals: Dubai Court of Appeal
• Final recourse: Dubai Court of Cassation

9.3.2 Specialized Forums

• DIFC Courts may apply for financial services disputes
• Dubai Tourism disputes may use DTCM resolution channels

9.4 Arbitration Option
9.4.1 Binding Arbitration

• Available by mutual written agreement
• Conducted under DIAC Rules (Dubai International Arbitration Centre)
• Tribunal composition: 3 arbitrators (party-appointed)
• Venue: Dubai Arbitration Center

9.5 Evidence and Procedure
9.5.1 Documentary Requirements

• English/Arabic translations required
• UAE notarization for critical documents
• Electronic evidence admissible under UAE E-Commerce Law

9.5.2 Expert Determination

• Technical disputes may require:
• IT experts for digital service issues
• Hospitality consultants for service quality disputes
• Accounting specialists for financial matters

9.6 Costs and Fees
9.6.1 Fee Allocation

• Each party bears own legal costs initially
• Prevailing party may recover reasonable costs
• Court fees per Dubai Courts schedule

9.7 Interim Measures
9.7.1 Urgent Relief

• Parties may seek:
• Temporary injunctions
• Asset preservation orders
• Expedited hearings for urgent matters

9.8 Class Action Waiver
All disputes must be:

• Brought individually
• Not consolidated with other claims
• No class or representative actions permitted

9.9 Compliance Timeline
9.9.1 Statute of Limitations

• Claims barred if not filed within 1 year
• Tolling provisions apply for ongoing negotiations

9.10 Settlement Enforcement
9.10.1 Binding Effect

• Settlements documented in writing
• Enforceable as court judgments
• Subject to UAE execution procedures

9.11 Alternative Resolution Options
For consumer disputes:

• Dubai Consumer Rights protection channels
• DTCM hospitality dispute resolution
• Dubai Economic Department mediation

This dispute resolution framework incorporates best practices from UAE Civil Procedure Law (Federal Law No. 11 of 1992) and Dubai Court regulations. Parties expressly waive any right to trial by jury.
 
10. Agreement Modifications & Policy Updates
10.1 Amendment Procedure
PAIR RESTAURANTS MANAGEMENT L.L.C reserves the right to periodically update these terms through the following process:
10.1.1 Notification Protocol

• Posted revisions on www.pairstores.com/legal with:
• Clear version control (Effective Date/Revision Number)
• Change tracking showing modifications
• Summary of material changes
• Registered users receive:
• Email notification 30 days prior for substantive changes
• In-app alerts for critical updates
• SMS notices for privacy policy modifications

10.1.2 Implementation Timeline

• Minor changes: Immediate effect upon posting
• Material modifications: 15-day grace period
• Compliance-critical updates: Phased implementation

10.2 Acceptance Mechanism
10.2.1 Continued Use Doctrine
User acceptance is demonstrated through:

• Any website access after update posting
• New service requests
• Account logins
• Transaction initiations

10.2.2 Explicit Consent Requirements
For fundamental changes requiring renewed consent:

• Mandatory re-acceptance checkpoints
• Pop-up confirmation for GDPR/PDPL affected provisions
• Separate signature for commercial partners

10.3 Historical Tracking
10.3.1 Version Archive

• Maintained for 7 years
• Dated change logs available
• Previous versions downloadable

10.4 User Options
10.4.1 Non-Acceptance Process
Users may:

• Terminate account via written notice
• Export data before update effective date
• Request service suspension

Privacy Policy Annex
A. PDPL Article 6 Rights Implementation
A.1 Data Subject Rights Portal
Accessible at www.pairstores.com/privacy-portal with:
A.1.1 Automated Tools

• Real-time data access reports
• One-click consent withdrawal
• Pseudonymization request form

A.1.2 Verification Process

• Two-factor authentication
• Document upload for sensitive requests
• Notarization option for legal representatives

A.2 Complaints Process
A.2.1 Internal Resolution

• 15-day response SLA
• Dedicated case tracking
• Escalation to DPO

A.2.2 Regulatory Channels

• UAE Data Office complaint form
• Dubai Digital Authority oversight
• GCC Data Protection Network

B. Cookie & Tracking Technologies
B.1 Detailed Classification
B.2 Advanced Controls

• Granular category selection
• Periodic auto-deletion settings
• Device-specific preferences

Contact & Compliance Center
1. Dedicated Channels
1.1 Data Protection Office

• Email: dpo@pairstores.com (24h response)
• Secure webform: www.pairstores.com/data-requests
• Registered mail: Attn: DPO, Emirates Towers, Dubai

1.2 Emergency Contacts

• Legal: +971 58 222 6947 (ext. 911)
• Cybersecurity incidents: soc@pairstores.com

2. Service Levels
2.1 Response Times

• General inquiries: 48 business hours
• Data requests: 10 calendar days
• Complaints: 5 business days acknowledgment

3. Authentication Protocols
3.1 Request Verification

• Government ID validation
• Biometric confirmation
• Blockchain-notarized requests

Final Acknowledgement
By persisting in service usage, you:

1. Confirm capacity to enter binding agreements
2. Acknowledge receipt of all policy versions
3. Waive any claim of unawareness
4. Accept electronic communication as legally sufficient